Refund policy
Returns & Exchanges
We want you stoked on your gear.
If it’s not right, no problem — we’ve got you.
You have 30 days from delivery to request a return.
Eligibility
To qualify for a return:
- Item must be unworn, unused, and in original condition
- Tags must still be attached
- Original packaging included
- Proof of purchase required
Start a return
Email us at info@ridenf.com with:
- Your order number
- Item(s) you want to return
We’ll issue a Return Authorization (RA#) and instructions.
👉 Returns sent without an RA# will not be accepted.
Return shipping
- Return shipping and duties are not covered
- You’ll need to send us tracking within 7 days of receiving your RA#
Refunds
Once we receive and inspect your return:
- You’ll be notified of approval
- Refunds are issued to your original payment method
- Processing can take up to 10 business days (plus your bank’s processing time)
Late returns
We try to be fair:
- 30–60 days: 50% refund (excluding shipping & duties)
- 60+ days: No refund — but check out our trade-in program
Exchanges
Need a different size or colour?
The fastest way:
- Return your item
- Place a new order
Damaged or incorrect items
Check your order when it arrives.
If something’s off, email us right away at info@ridenf.com and we’ll make it right.
Non-returnable items
- Sale items
- Gift cards
- Custom or special orders
EU customers
If your order is shipped to the EU, you have 14 days to cancel or return your order for any reason.
Items must still meet the standard return conditions.